Login Problem Solver
Choose the issue that best matches what you're seeing. GoHop keeps public responses privacy-safe, so account-specific details are sent only to the email address on the account.
Send yourself a password-reset link. A successful reset also clears an account login lock.
Reset password →Request a fresh verification link without opening another GoHop account.
Resend verification →Account locks protect against repeated password guessing. If you know the correct password, GoHop can show the remaining lock time at login. Resetting the password clears the lock.
Reset password →Use the new verified email address as your GoHop login. Changing email does not create a new account or break your Stripe subscription.
The optional Super Admin code is sent only after the password is accepted. Check spam/junk, wait at least 60 seconds before requesting another code, and use the support option below if delivery still fails.
Send me an account-access summary
GoHop can privately email the account's verification, lock, and access status. The web page will not confirm whether an account exists.
Still can't sign in?
Send a login-access request to GoHop Support. If the address matches a GoHop account, the request is attached to that account without requiring you to log in first.
Never send your password, Stripe secret key, verification code, or full payment-card details in a support request.